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USAMonitoring's Alarm Tracking
Portal is a web-based Customer Service Interface
through which, we communicate the status of alarms
and the progress of alarm remediation. Customers can
login to our secure site and view the status of
alarm events, as well as any on-site repair work
that pertains to Maintenance Contracts. Customers
also have the flexibility of creating their own work
orders which are immediately posted to the site. The
site is not only useful for our alarm monitoring
customers, the site can also be utilized by our
Full-Service customers to implement MAC Orders/
System Failure Alerts / Maintenance Contract Issues
and Cabling Requests, essentially, any telecom
related service issues. |
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The system interface is easy to
utilize and fully customizable to customer
specifications. Once orders are submitted
confirmation e-mail notifications are sent to the
customer as well as our Service Department. The
ticket can then be followed from submission to
completion. All changes and/or updates to the job
ticket are also indicated and e-mail notifications
are again sent to the appropriate parties. |
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Customers also have the ability
to add/remove access for additional users and to
control user level access. Location maintenance is
also manageable by the customer and site history is
also recorded for review. |
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Finally, customers have the
ability to generate reports based on specific
criteria. Reports can be utilized to evaluate our
performance, to analyze alarm activity, or for any
other use the customer sees fit. |
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Click on the image to see a
larger image: |
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login screen |
order entry screen |
active order |
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e-mail confirmation |
user maintenance screen |
location maintenance
screen |
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