| |
USAMonitoring's state-of-the-art
Networks Operations Center (NOC) monitors thousands
of systems 24/7 nationwide. All alarms
generated by the systems we monitor are sent to our
NOC, and processed through our IRISnGEN monitoring
system. System alarms are filtered through our
system and classified by type. All alarms are
catalogued and archived for customer reporting.
Minor and Major Alarms collected immediately illicit
a response from the system. The system notifies our
on-site representatives and the system refers to the
USAMonitoring database for alarm escalation. Alarms
are tracked both through the system and are
identified on our IRISnGEN
MapViewer system , point and click drill-down
functionality provides immediate access to details
on important data, whether it's an an alarm message
from a failing system or the street level map and
directions required for the technicians that are to
be dispatched.
A
proven alarm detection and reporting agent, IRISnGEN
provides a totally integrated alarm management
system. Regardless of the type of device you wish to
monitor - a legacy PBX, or IVR, Norstar KSU, network
element with an SNMP agent, or a contact closure
device such a fire alarm or door sensor - IRISnGEN
provides the ideal solution.
IRISnGEN, is a sophisticated alarms
management tool, which gives single-point visibility
and control of all monitored systems. Critical data
displayed instantly on-screen identifies trouble
areas and faulty equipment. Problems can often be
corrected remotely, avoiding costly site visits.
When on-site service is required, technicians arrive
with exactly the information they need to take
immediate corrective action. Response time and
maintenance costs are reduced. Our system features:
- Alarm
Forwarding - automatically or manually
forward any alarm to the proper personnel before
a crisis
-
Automatic Escalation - ensures no alarm
is missed
-
Hierarchy - structure the
customer-site-host relationships in the IRISnGEN
database to meet the unique reporting, viewing,
or to support organizational needs
|
|
: