full-service programs
     
  USA Monitoring not only provides System Critical Alarm  Monitoring Services, we offer Nationwide Full-Service Maintenance Programs as well.
 
Our service department is available 24 hours / 7 days a week. Our in-house technicians and network of certified sub-contractors and maintenance partners provide professional service Nationwide for ALL Nortel Networks and AVAYA Key Systems and PBX's for companies large and small.

USAMonitoring can arrange to have a contractor on-site to perform Moves/Adds/Changes, system programming, and system cabling within 2-4 business days of your request. We also offer emergency service for customers with a down switch, voicemail or other critical service issues within 2-4 hours of notification.
 
Maintenance contracts
Let USAMonitoring provide your system maintenance services. In addition to standard service calls, USAMonitoring also offers yearly Maintenance Contracts. Our maintenance contracts are fully customizable to provide your business with best-in-class service that fits your specific requirements. All of our Maintenance contracts also include Alarm Monitoring and access to our Real-time Web-based Interface that allows your staff to follow your service calls from submission to completion. Our standard contract offerings include:
 

Office Hours Coverage
Office Hours / Parts - Plus
24/7 Coverage
24/7 Coverage / Parts - Plus
Contract Labor
Optional 2 Hour Emergency Response Times

 

 
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